won55 Privacy Policy
won55 is committed to protecting the personal information of every member who registers and uses our platform. This policy clearly explains how we collect, process, store and safeguard your data in accordance with international standards.
Why Your Data Is Safe with won55
Six core data protection principles we apply across every aspect of this platform's operations.
High-Level Encryption
All personal data and financial transactions are protected using 256-bit SSL encryption technology. Your information cannot be accessed by any third party without authorisation.
Minimal Data Collection
We only collect information that is genuinely required for account operations, identity verification and payment processing — nothing beyond that.
Not Sold to Third Parties
won55 never sells, rents or shares members' personal information to any third party for marketing purposes without your explicit consent.
Secure Server Storage
Data is stored on servers equipped with strict access controls, continuous monitoring and regular backups to ensure the availability and integrity of information.
Legal Compliance
This policy is drawn up in line with Malaysia's Personal Data Protection Act 2010 (PDPA) and the international licensing requirements governing our platform.
Regular Reviews and Updates
This Privacy Policy is reviewed periodically to ensure it reflects current practices. You will be notified if any significant changes occur that affect your rights.
Introduction and Scope of Policy
won55 ("we", "platform" or "website") is an online gambling platform operating under international licensing and providing services to users across Malaysia. This Privacy Policy explains how we manage the personal information you provide to us, or that we collect automatically when you use the won55 services.
This policy applies to all registered members, website visitors, account applicants and any party that interacts with our platform through any channel, including the website, mobile applications and customer support.
Information We Collect
We collect the following categories of information for the purposes stated in this Privacy Policy:
Account Registration Information
- Full name as it appears on your identification document (MyKad or passport)
- Identity card number (MyKad) or passport number for non-citizens
- Date of birth (to confirm you meet the minimum age requirement of 21 years and above)
- Active email address
- Mobile phone number
- Username and password (stored in encrypted form)
Financial and Transaction Information
- Bank account number or e-wallet details (Touch 'n Go eWallet, DuitNow, Boost) for deposit and withdrawal purposes
- Transaction records including deposits, withdrawals, bets placed and bonuses credited
- Cryptocurrency-related information (wallet address for USDT, BTC or ETH) where applicable
Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Pages visited, session duration and navigation patterns
- Cookie data and similar tracking technologies
Purpose of Using Personal Information
The information we collect is used exclusively for the following purposes:
- Account management: Creating, verifying and maintaining your member account, including the Know Your Customer (KYC) process.
- Transaction processing: Processing deposits via FPX, Touch 'n Go eWallet, DuitNow, Boost and cryptocurrency, as well as withdrawals to your account.
- Platform security: Detecting and preventing fraud, money laundering (AML) and suspicious activity.
- Customer support: Handling enquiries, complaints and assistance requests via 24/7 live chat and support email.
- Service communications: Sending account-related notifications, policy updates and relevant bonus information.
- Legal compliance: Meeting statutory obligations and the requirements of regulatory authorities.
- Platform improvement: Analysing usage patterns to improve overall performance, design and user experience.
Sharing Information with Third Parties
won55 does not sell or rent your personal information. However, in certain circumstances, we may need to share information with the following parties:
- Payment service providers: To securely process deposits and withdrawals through the payment methods supported by won55.
- Game software providers: Operators providing live casino, slot and sports betting platforms may receive minimal session data required for technical purposes.
- Regulatory authorities: When required by law, court order or international licensing bodies, we will disclose the necessary information.
- Group companies: Entities within the same corporate group, subject to equivalent confidentiality obligations.
Every third party that receives your data is bound by strict data protection agreements and is only permitted to use that information for the agreed purposes.
Cookies and Tracking Technologies
The won55 platform uses cookies and similar tracking technologies to improve user experience. Cookies are small text files stored on your device when you browse our website.
- Session cookies: Allow you to remain logged in during an active session and retain your preferred settings.
- Functional cookies: Store your language preference, currency denomination and personal display settings.
- Analytical cookies: Help us understand how members use the platform so that continuous improvements can be made.
- Security cookies: Used to verify user identity and detect unauthorised access attempts.
You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the won55 platform.
Data Retention Period
won55 retains your personal information for as long as is necessary to fulfil the purposes stated in this Privacy Policy, and to comply with legal and licensing obligations.
- Active account records are kept for as long as your account remains open and active.
- After account closure, KYC and transaction records may be retained for up to seven years for anti-money laundering (AML) legal compliance purposes.
- Customer support communication data is retained for three years from the date of the last interaction.
- Technical and security logs are retained for up to twelve months, or longer if required for an active investigation.
Information Security
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- Data encryption in transit using TLS 1.3 and encryption at rest using AES-256.
- Role-based access control (RBAC) ensuring staff can only access data required for their duties.
- Continuous 24/7 security monitoring and periodic penetration testing by independent security experts.
- Clear incident response procedures in the event of a data breach.
- Two-factor authentication (2FA) for access to internal administration systems.
Cross-Border Data Transfers
As an international platform, won55 may store or process data outside Malaysia. Any such data transfer is carried out with adequate safeguards, including:
- Data processing agreements that comply with international data protection standards.
- Lawful transfer mechanisms such as Standard Contractual Clauses (SCC) where applicable.
- Data protection impact assessments (DPIA) for transfers to countries with differing levels of protection.
By using the won55 services, you consent to these data transfers subject to the protections stated above.
Changes to the Privacy Policy
won55 reserves the right to update or modify this Privacy Policy at any time. Significant changes will be communicated through:
- Notifications within the member account upon logging in to the platform.
- Notification emails sent to your registered email address.
- A clear announcement on the won55 website home page.
Continued use of our platform after changes take effect means you accept the latest version of the Privacy Policy. The effective date of the current version is stated at the top of this document.
Your Personal Data Protection Rights
As a data subject, you have the following rights, which can be exercised at any time.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you may request an immediate correction through our customer support.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to licensing and legal requirements.
Right to Object
You may object to the processing of your data for specific purposes such as direct marketing, and we will comply.
To exercise any of the above rights or to enquire about this Privacy Policy, contact our Data Protection Officer by email: or via 24/7 live chat.
Play with Confidence at won55
Your privacy is our priority. Register an account and enjoy a secure online slots, live casino and sports betting experience, with 24/7 customer support in Bahasa Melayu.